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Following are the terms and conditions that constitute our Shipping Policy.
All orders are processed within 10-14 business days.
Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days.
Please allow additional days in transit for delivery.
If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping charges for your order will be calculated and displayed at checkout.
Royal Mail 1st Class Signed For 1kg £4.70
Royal Mail 1st Class Signed For 2kg £6.67
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Please note once your order has left us. It is the delivery companies responsibility.
RETURN & EXCHANGE POLICY
Personalised items will only be eligible for a refund or exchange if the garment itself is faulty. Personalised and tailor-made items are exempt from the Consumer Contracts Regulations. In the event of finding a fault relating to the product you have received or the print that we have applied for you, please inform us by email or by filling in the contact form on our contact page within 12 hours of delivery, so we can act to rectify this for you. Where possible, please provide us with photographs of any issue(s) with the item(s) you have received, so we can gauge a better understanding of the problem and come to a suitable resolution.